Customers in the European Union may have additional statutory rights, including a 14-day right of withdrawal for eligible online purchases. Please review our EU Returns & Withdrawal Rights page for details.

We want you to feel confident ordering from Dovenfield.

If your item arrives damaged, defective, incorrect, or clearly different from what you ordered, contact us and we will work with you to make it right.

Because Dovenfield products are produced after an order is placed, returns involving sizing, colour preference, or change of mind are handled differently from returns involving a genuine product problem.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of receiving your order.

Please include:

• Your order number
• A brief description of the problem
• Clear photos showing the product and the affected area
  

Once we have reviewed the issue, we will work with you on an appropriate replacement or refund at no additional cost to you.

In many cases, you will not need to return the original product unless we specifically ask you to do so.

Product Accuracy

The product you receive should reasonably reflect what was shown and described on its Dovenfield product page.

If your product is clearly different from the product images, description, specifications, or options you ordered, contact us within 30 days of delivery with your order details and clear photos.

Eligible product accuracy issues may be resolved through a replacement or refund under our Product Accuracy Guarantee.

Small differences in colour, texture, placement, or appearance can occur because of screen settings, lighting, fabric characteristics, printing methods, and normal production variation.

Size & Fit

Please review the size guide on the product page before placing your order.

If you receive a different size from the one you ordered, or the garment measurements are clearly inconsistent with the published sizing information, contact us so we can review the issue.

If the correct size was supplied but the garment does not fit as expected, we may not be able to offer a return, refund, or exchange because the product was produced for your order.

If you are unsure about sizing before purchasing, please contact us and we will be happy to help you review the available size information.

Change of Mind

Please review the product images, colour, design, size, and specifications carefully before ordering.

Because products are produced after an order is placed, we may not be able to accept returns or exchanges when the correct product was supplied but you:

• Change your mind after ordering
• Order the wrong size
• Select the wrong colour or design
• Decide you no longer want the product after it has been produced
  

This does not affect your rights when an item arrives damaged, defective, incorrect, or otherwise qualifies under applicable consumer protection laws.

Lost Packages

If your order appears to be lost in transit, please contact us as soon as possible and no later than 30 days after the estimated delivery date.

We may ask you to confirm your shipping address, review the tracking information, or contact the local carrier while we investigate what happened.

If a shipment is confirmed to be lost in transit, we will work with you on an appropriate replacement or refund.

If tracking shows that a package was delivered but you cannot locate it, please first check with:

• Household members
• Neighbours
• Building management or reception
• The delivery location
• The shipping carrier
  

If the package still cannot be found, contact us and we will review the situation with you.

Incorrect Addresses & Returned Packages

Please make sure your shipping information is complete and accurate before submitting your order.

If a package is returned because of an incorrect or incomplete address, an unclaimed package, refusal of delivery, or another delivery issue outside our control, additional shipping charges may apply before the order can be sent again.

If we are notified that your package has been returned, contact us and we will help determine the available options.

How to Report a Problem

If something is wrong with your order, please contact Dovenfield through our Contact page.

Please include your order number and, when relevant, clear photographs showing the problem.

Photos are especially helpful for issues involving:

• Damage
• Printing
• Product quality
• Sizing
• Incorrect items
• Product accuracy
  

Please do not mail a product back unless we ask you to do so.

Many product problems can be resolved without requiring the original item to be returned.

Refunds

When a refund is approved, it will be issued to the applicable original payment method whenever possible.

After a refund has been processed by Dovenfield, the time required for the funds to appear may depend on your bank or payment provider.

Our Commitment

If you receive a product that is damaged, defective, incorrect, or clearly different from what you ordered, we want to hear from you.

Our goal is not to make legitimate problems difficult to resolve. We want to understand what happened and work toward a fair solution.

If something genuinely went wrong, contact us.

We’ll work with you to make it right.

This policy does not limit any rights you may have under applicable consumer protection laws.